Qualfon Data Services Group, LLC

Customer Service Representative

ID 2025-13565
Category
Customer Service/Support
Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Posting Location : City
Manila
Posting Location : Country
PH
Location : Postal Code
1007
Position Type
Full-Time
Remote
No

Overview

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

 

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

Responsibilities

Job Summary

Main objectives and duties:

1. Call Handling.

  • Resolves product or service problems by accurately understanding the customer’s issue.
  • Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
  • Answer product and/or service questions or concerns
  • Troubleshoot technical issues using all available tools
  • Process customer orders and purchase of products and services
  • Escalate to appropriate departments to expedite resolution of customer’s issue
  • Provide exceptional customer service experience

2. Complete Documentation

  • Create or update customer information in the client database during and after each call
  • Create accurate record of every customer transaction or interaction accurately, timely and professionally.
  • Update customer information following the established client guidelines
  • Comply to client and PCI guidelines in handling customer information

3. Adherence to established internal and client guidelines.

  • Maintain a high level of professionalism when dealing with customers and clients
  • Establish positive relationship with every customer
  • Follow established weekly work schedules
  • Provide timely feedback to noticeable patterns of customer concerns

4. Career Path and other account trainings.

  • Attend upskill trainings to enhance skills applicable to tier level
  • Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures
  • Be receptive on any changes in company and client policies

5.  Performance Results (Minimum of 70%).

  • Adheres to operation/tier level performance goals
  • Adheres to client Zero Tolerance Policy (ZTP)
  • Zero client audits

Qualifications

  • At least Sr. High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent
  • Good English communication skills (verbal and written)
  • Basic knowledge in computer navigation and MS Office applications
  • Strong interpersonal and relationship-building skills

Skills Required

 

Prior work experience is not necessary but formal training is needed to enable the job incumbent to perform the job satisfactorily.
• Effective communication skills
• Computer navigation skills
• Customer service orientation
• Active listening Skills
• Problem solving Skills
• Technology skills (job-related technical skills)

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.