Role: ANALYST, IT APPLICATION

GENERAL DESCRIPTION:

This position is responsible for providing 1st and 2nd level support for customer agent support systems in
order to fix customer transaction issues.Experience in Call center support activities. Good SQL/ PLSQL
Skills/Oracle utilities. SQL loader. Unix skill a definite plus.

Primary duties and responsibilities

Responsibilities

1.  Provide 1st level support for Agent Support APP (Clarify/IVR/WEB/TAS) and other platforms that
   integrate with Clarify (RRP/BRM/RTR/POSA/MAX/PCRF). Fix clarify issues reported by the Call Centers
   and also, for APP when the customers or representatives are having any issues while making transactions.
   Support in house Agent Support system on daily business.
2. Provide a proactive research and analysis on issues reported that may affect customer facing
   applications, with good technical insight that helps the next level of support to pinpoint faster the root cause
   analysis/resolution.
   
3. Status reports/Administrative tasks.
   

Qualifications:

• Bachelor’s Degree in Computer Science, MIS or related technical discipline or equivalent combination of
  education and experience.
• At least 1 yr of experience in Oracle SQL is required
• Knowledge of Java, SOA, and Web Services is preferred
• Knowledge of a Unix-based operation system is desirable
• Writing SQL Queries in a RDBMS environment.
• Working knowledge of Clarify systems. Testing/QA job in Telecommunication area.