COORDINATOR, WORKFORCE MANAGEMENT
Role: COORDINATOR, WORKFORCE MANAGEMENT

Job Summary

This position is responsible for managing the site Workforce functions which includes management of workforcepersonnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. The Workforce Coordinator is responsible for a team composed on Real-Time Analysts,Workforce Analysts, Schedulers, and Reporting Analysts. The Workforce Coordinator reportsto and works in collaboration with the Workforce Manager in ensuring that the client and internal workforce requirements and deliverables are met.

Responsibilities

1. Team Management

• Ensures that all RTA (Real-Time Analyst) deliverables are accurate and sent timely
• Provides support to the team and reinforces RTA related directives down to Operations Management
• Conduct regular performance evaluation with the team
• Review the workforce-related metrics opportunities with the team and determine how we can improve in collaboration with Operations leaders
• Lead and develop team members to be highly motivated, efficient, and customer-centric mindset

2. Strategic Planning

• Assist Workforce Manager in strategic planning and achievement of business unit goals by developing strategies, initiatives, and solutions to improve productivity and respond to complex workforce management issues, trends, and opportunities
• Assist Workforce Manager in identifying risks and issues, provide options and practical advice to management and stakeholders on any workforce management matters

3. Reports Management

• Create and develop reports to be used in making critical decisions
• Present data analysis and recommendations
• Deliver required reports timely and accurately
• Design templates for workforce management use

4. Forecasting

• Run short- and long-term headcount and FTE forecast (weekly, monthly, yearly)
• Manage shrinkages (Leave of absence, Leaves, Suspension, Attrition, Absenteeism)
• Ensure FTE variance between forecast and actual shouldn’t be more than the goal
• Provide new hire requirement for recruitment based on forecast
• Analyze and forecast based on past and present data trends

5. Capacity Planning

• Ensure we have enough seat capacity to accommodate the required headcount reporting to site
• Ensure the site is maximized and gives recommendations to Site Directors
• Determine the production capacity needed by an organization to meet changing demands of the client

6. Meetings / Collaboration

• Attend meetings/conferences with the client as needed
• Meet/Collaborate with Ops leaders and share relevant information related to workforce management

7. Learning & Development / Continuous Improvement

• Attend training incumbent to the job and skill enhancement
• Look for learning opportunities that will increase the productivity and efficiency of the team
• Facilitates regular mentoring sessions to direct reports
• Explore tools/systems / software to enhance internal/external processes of the organization.

Area of expertise (Skills)

• Completed Bachelor degree in Management or Computer-related course
• Must have knowledge of database management and spreadsheet software as well as MS Office applications (MS Access, Excel, MS Project, Powerpoint)
• Must have 2 – 4 years experience in the Workforce field
• Completed Supervisor certification and Six-sigma certified
• Must have Supervisory Experience and Deeper Knowledge in the reports and analysis.