Job Title: Risk Governance Manager

Job Summary: The Risk Governance Manager will be responsible for overseeing and managing the organization's risk governance framework, focusing on contract management, fraud audits and investigations, and risk audits. This role is crucial for ensuring compliance with policies and contractual obligations, mitigating risks, and maintaining the integrity of business operations.

Key Responsibilities:

Contract Management:

• Review contracts to ensure there are no risks for the organization prior to signing.
• Conduct side-by-side reviews of Statements of Work (SOW), Master Service Agreements (MSA), Change Notices, and Amendments, with a primary focus on cost-impacting changes.
• Collaborate with legal and procurement teams to ensure all contractual documents are aligned with organizational standards and risk policies.

Fraud Audits and Investigations:

• Conduct regular audits of production agents to ensure there are no misbehaviors or fraudulent activities.
• Lead thorough investigations into alleged fraud issues, partnering with other groups such as the QA team, Operations, etc.
• Develop and implement fraud prevention strategies and controls to safeguard the organization.

Risk Audits:

• Focus on process implementations that may impact compliance with multiple policies and contractual obligations with partners.
• Conduct risk audits to evaluate the effectiveness of current processes and identify areas for improvement.
• Ensure market trends and up-to-date market intelligence are sourced into the company to form part of the decision background.

Requirements:

Education: Bachelor's degree in Business, Law, Risk Management, or a related field. Relevant experience may also be considered as a substitute for the education requirement.

Experience: Minimum of 5 years of experience in risk management, contract management, or a related field. Extensive experience in the BPO industry is highly desirable.

Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proven track record in conducting audits and investigations.
• Ability to develop and implement risk management strategies.
• Proficiency in risk management software and Microsoft Office Suite.

Attributes:

• Detail-oriented and highly organized.
• Ability to work independently and as part of a team.
• Strong business acumen and understanding of market dynamics.