ADMINISTRATOR, TOOLS
Role: ADMINISTRATOR, TOOLS
Duties & Responsibilities:
Educational / Professional Qualifications and Experience:
Certifications / Advanced Studies Required:
Workforce Management Knowledge; Call Center Experience - Queueing Knowledge, Call Routing Knowledge, Reporting Knowledge
MS Office Suite proficiency
Competencies:
Problem Solving
Ability to identify problems, determine possible solutions, and actively work to resolve the issues using various problem solving tools and techniques.
Planning and Organizing Work
Ability to plan and organize work to deliver on commitments in a timely, orderly, effective and efficient manner.
Data Management
Ability to plan, develop, and manage data storage and retrieval systems by applying generally accepted data models, standards, and processes
Continuous Improvement
Ability to look continually for ways to improve existing practices to improve performance and/or gain a business advantage.
Communication
Knowledge and skill to transmit and receive information to/from individuals or groups through various channels and media, in a clear way, to understand and be understood.
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