ANALYST, DATA REPORTING

MAJOR DUTIES AND RESPONSIBILITIES

• Generate reports by gathering data and presenting it in a manner that is intuitive and professional
• Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
• Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
• Provide full support during production releases, with the willingness to provide before/after-hours support when needed
• Properly document issues and findings regarding all aspects of the job
• Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
• Use work collaboration tools to effectively manage tasks and assign items accordingly

BASIC KNOWLEDGE

• Excellent computer skills
• Proficient in Microsoft Office (particularly Excel, Word, Outlook, and PowerPoint)
• Language: English (Verbal & Written)
• Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively

WORK EXPERIENCE

• At least 6 months experience in a research-oriented position
• Experience in web research/analytics is a plus

EDUCATION

• Bachelor’s Degree in a discipline related to Math/Technology/Engineering/Science a plus

TRAINING

• General knowledge of Telecom's various products and brands
• Experience in collaboration tools such as Jira is a plus
• Experience using Glassbox is a plus
• Lean Six Sigma Certification – Green Belt Certification is a plus

CORE COMPETENCIES

• Excellent listening, written, and Verbal communication skills
• Well-developed problem-solving and critical-thinking skills
• Aptitude for problem-solving, both individually and in collaboration with teammates
• Ability to work independently, expedite tasks and deadlines
• Ability to generate comprehensive reports

SPECIFIC COMPETENCIES

• Excellent Internet-based research skills
• Self-starter with the ability to learn new abstract and/or highly technical concepts
• Demonstrated ability to deliver accurate and insightful results in a deadline-driven environment
• Understanding of Standards-based, HTML5, HTML, JavaScript, and CSS coding is a plus

BEHAVIORAL COMPETENCIES

• Positive attitude
• Proactive
• Active Listener
• Organized
• Impartial
• Committed
• Inquisitive
• Reliable
• Integrity
• Flexible
• High professional standards
• Empathy