Job Title: Analyst, Business

Role: Analyst, Business

Key Responsibilities:

1. Provide analysis and assistance to process owners to identify improvement opportunities

   • Act as a liaison between stakeholders and the delivery team.
   • Elicit, analyze, document, communicate, and validate requirements.
   • Focus on business processes, policies, information systems, and integration.
   • Translate stakeholder needs into understandable business requirements.
   • Validate that business requirements are met in the final solution.
   • Align objectives with:
     • Mission Statement
     • Mission Leader role definition
     • STRIDES values

2. Manage operational information of business areas

   • Collaborate with business teams and leverage technology.
   • Assist process owners in improving current processes.
   • Conduct meetings, collect data, and analyze information.
   • Standardize terminology across departments and geographies.

3. Facilitate process workshops

   • Lead process redesign workshops.
   • Provide training in process mapping and business process reengineering.
   • Document and analyze processes.
   • Assist in policy and procedure documentation.
   • Present improved processes to stakeholders.

4. Deliver alternatives for systems workflow

   • Recommend best practices for application usage and integration.
   • Assess and enhance business processes or system workflows.
   • Support Quality Assurance in test planning and execution.
   • Perform other assigned tasks.

Qualifications:

• Education: Bachelor’s Degree
• Industry Experience: BPO industry experience with deep understanding of KPIs
• Certifications: CI Six Sigma Green Belt – Required
• IT Knowledge: Basic functional understanding of ERP, CRM, and BI systems

Skills & Competencies:

• Project Management: Ability to manage projects using tools for scheduling, budgeting, and reporting.
• Management Communication: Ensure effective information flow across teams.
• Business/Financial Analysis: Understand financial health using key ratios and analysis tools.
• Critical Thinking: Identify and assess risks, opportunities, and core issues.
• Business Software Applications:
  • Basic: MS Word, PowerPoint, Excel, Outlook
  • Advanced: Excel Macros, Visual Basic, Pivot Tables, VLOOKUP, Graphs
  • Others: Linux, PHP, .NET, SQL, GUI