Role: ANALYST, BUSINESS

Main Objectives:

1. Provide assistance to process owners to identify improvement opportunities

   • Contextualizes and conceptualizes objectives and needs within the framework of:
     • Mission Statement
     • Mission Leader role definition
     • STRIDES values

1. Manage operational information of business areas

   • Collaborates with business teams, leveraging technology when needed.
   • Assists process owners in improving current processes and solving process-related problems through meetings and data collection.
   • Analyzes information from process owners and their teams to document, study, and improve processes.
   • Provides education to standardize terminology across areas, departments, or geographies.

1. Facilitate process workshops

   • Leads process redesign workshops.
   • Facilitates process mapping and business process reengineering.
   • Provides training on tools used for process improvement.
   • Assists in documenting policies and procedures from improved processes.
   • Supports presentation of improved processes to stakeholders.

Qualifications:

• BPO industry experience and deep understanding of KPIs.
• Basic functional understanding of IT solutions such as ERP, CRM, and BI.
• CI Six Sigma Green Belt Certification – Required.
• Bachelor Degree

Skills and Competencies:

• Project Management
• Management Communication
• Business / Financial Analysis
• Continuous Improvement
• Strategic Planning
• Strategic Thinking and Analysis
• Critical Thinking
• Business Software Applications
• Cost-Benefit Analysis