Job Profile: Manager, Human Resources

Role: Manager, Human Resources

Main Duties and Responsibilities

1. Business Partner to Leaders

   • Support employee engagement, retention, and recruitment.
   • Act as primary business partner to local leadership, guiding decisions with HR best practices.
   • Execute strategic plans for Human Development to meet current and future business needs.
   • Provide guidance on people issues to leaders and employees.

2. Manage HR Impact, Policy, and Procedures

   • Understand and educate employees on Qualfon’s benefits programs.
   • Assess benefit needs and trends; develop and deliver training.
   • Design and roll out employee communications for initiatives and recognition.
   • Recommend changes to programs and processes for positive business impact.
   • Ensure legal compliance through monitoring, reporting, investigations, and representation at hearings.

3. Primary HR Partner to Operations

   • Collaborate with talent acquisition, payroll, training, QA, and operations.
   • Build credibility through sound actions and contributions.
   • Lead and manage local HR team effectively.
   • Partner with HR leadership to train and mentor HR Generalists and Managers.

4. Lead HR Practices

   • Foster a high-performance culture emphasizing empowerment, quality, and development.

5. Develop Programs and Metrics

   • Implement processes and metrics aligned with organizational goals.

Qualifications

• Education: Bachelor’s degree in Business Administration, HR Management, or related field.
• Experience:
  • Minimum 5 years in management with 3+ direct reports.
  • Minimum 5 years broad HR experience across multiple disciplines.
  • Minimum 5 years as HR business partner with strong listening, empathy, and risk management skills.
  • Preferred: 7+ years in management with 5+ direct reports in BPO/call center environments.
• Certifications: SPHR or SHRM-SCP (for U.S. candidates).
• Language: Bilingual in English/Spanish or English/Filipino.
• Other Skills:
  • Employee Relations
  • HR Management
  • Management Communication
  • Business Software Applications
  • Performance Standards