Role: Analyst, Business

Main Objectives:

1. Support Process Improvement:

   • Assist process owners in identifying improvement opportunities.
   • Translate objectives and needs into actionable frameworks aligned with:
     • Mission Statement
     • Mission Leader role definition
     • STRIDES values

2. Manage Operational Information:

   • Collaborate with business teams and leverage technology.
   • Help process owners improve current processes and resolve issues.
   • Conduct meetings, collect and analyze data.
   • Document, study, and enhance processes.
   • Standardize terminology across departments and geographies.
   • Educate teams to support process standardization.

3. Facilitate Process Workshops:

   • Lead process redesign workshops.
   • Teach process mapping and business process reengineering.
   • Document, analyze, and conclude process improvements.
   • Provide training on relevant tools.
   • Assist in documenting policies and procedures from improved processes.
   • Present improved processes to stakeholders for feedback.

Required Experience & Skills:

• Industry: BPO experience with strong understanding of KPIs.
• Technical Knowledge: Basic functional understanding of ERP, CRM, and BI systems.
• Certification: CI Six Sigma Green Belt – Required.
  

Education:

• Bachelor’s Degree

Competencies:

• Project Management
• Management
• Communication
• Business / Financial Analysis
• Continuous Improvement
• Strategic Planning
• Strategic Thinking and Analysis
• Critical Thinking
• Business Software Applications
• Cost-Benefit Analysis