ENGINEER, PROCESS OPTIMIZATION, SR.

OBJECTIVES AND DUTIES

1. Identify Improvement Opportunities

   • Assist process owners in identifying improvement opportunities.
   • Contextualize and conceptualize objectives and needs within the framework of:
     • Mission Statement
     • Mission Leader role definition
     • STRIDES values

2. Manage Operational Information

   • Work with business teams, leveraging technology as needed.
   • Assist process owners in improving current processes and resolving process-related issues.
   • Conduct meetings, collect data, analyze information, and document processes.
   • Study and improve existing processes.
   • Provide education to standardize terminology across areas, departments, and geographic locations.

3. Process Workshops Facilitation

   • Lead process redesign workshops.
   • Facilitate process mapping and business process reengineering.
   • Document objectives, analysis, and conclusions.
   • Provide training on process improvement tools.
   • Assist in documenting policies and procedures resulting from improved processes.
   • Support presentations of improved processes to stakeholders for discussion.

4. Executive and Client Support

   • Support executives responsible for strategic client relationships on process optimization initiatives.
   • Present process improvement initiatives and results to clients at executive levels.
   • Monitor, assess, and recommend solutions for both transactional and strategic issues, including those beyond the scope of work.
   • Develop strong line management relationships to ensure alignment with business objectives.
   • Build strong client relationships based on trust and confidentiality.

5. Audits and Assessments

   • Perform moderately complex audits and assessments of internal processes to ensure compliance.
   • Conduct audits related to:
     • Newly hired employees
     • Technology management
     • Project and program management
     • Supplier management
   • Draft audit reports and present issues with practical cross-functional solutions.
   • Complete assigned audits within budgeted timelines.
   • Identify emerging risks and recommend improvement solutions.
   • Contribute to audit process improvements, including automated routines.
   • Apply internal audit standards, policies, and regulations.
   • Continuously plan for future quality department operations and procedural improvements.

QUALIFICATIONS

• Bachelor’s Degree required
• Engineering, IT, or Business degree preferred
• Qualfon Six Sigma Green Belt certification required

KNOWLEDGE, SKILLS, AND ABILITIES

• Minimum of 5 years of relevant work experience
• Knowledge of continuous improvement methodologies such as Lean, 5S, and Theory of Constraints (preferred)
• Knowledge of Business Process Reengineering (preferred)
• Familiarity with ERP, CRM, BPM, BI, and basic statistical analysis tools (preferred)
• Excellent verbal and written presentation skills
• Full English language proficiency
• Strong analytical and questioning skills to understand client needs and priorities
• Strong representation and ambassadorship for Qualfon
• Willingness to travel

COMPETENCIES

• Business and Financial Analysis
• Business Software Applications
• Critical Thinking
• Management
• Communication
• Project Management