1. Provide analysis and assistance to the process owners to identify improvement opportunities.
   Act as a liaison between stakeholders and the delivery team to elicit, analyze, document, communicate, and validate requirements. The main focus is on the analysis of business processes, policies, information systems, and integrations. Identify business problems and opportunities and translate stakeholder needs into clear business requirements. May be required to validate that business requirements are met in the final solution.

Contextualizes and conceptualizes objectives and needs within the framework established by the following principles:

• Our Mission Statement
• Mission Leader role definition
• STRIDES values

Communicates business needs effectively to delivery and support teams.

2. Manage operational information of the business areas.
   Work with business teams, leveraging technology when necessary. Assist process owners in finding optimal ways to improve current processes and solve process-related problems by holding meetings, collecting data, and analyzing information. Document, study, and improve processes based on process owners’ and teams’ input. Provide education to enable process owners and their teams to standardize terminology across areas, departments, and geographies.

3. Process workshops facilitation.
   Lead process redesign workshops. Facilitate knowledge of process mapping and business process reengineering to clients, including objective documentation, analysis, and conclusions. Provide necessary training on tools required to achieve improvements. Assist in documenting policies and procedures derived from newly improved processes. Assist in presenting improved processes to stakeholders for discussion.

4. Deliver alternatives for systems workflow.
   Identify or recommend best practices for application usage and integration. Assess complex processes, methods, and tools, and recommend innovative alternatives and enhancements to business processes or system workflows. Support Quality Assurance in planning and executing test strategies as required. Perform all other tasks as assigned.

Area of Expertise (Skills)

Competencies:

• Project Management: Ability to design, implement, and manage projects, directing resources, personnel, and activities to successful completion using tools such as milestones, scheduling, budget and expense tracking, progress reporting, and contingency planning. Ability to oversee costs, timelines, quality assurance, and safety.
• Management Communication: Ability to ensure information is effectively communicated to all stakeholders who need to be informed.
• Business / Financial Analysis: Ability to examine an organization’s financial condition using basic financial analysis, key ratios, investment analysis, capitalization, and analysis software and procedures.
• Critical Thinking: Ability to identify opportunities, threats, advantages, disadvantages, and potential problem areas, anticipate implications, and prepare appropriate actions. Ability to identify central and underlying issues in complex situations.
• Business Software Applications: Knowledge and skills in business software such as MS Word, PowerPoint, Excel, Outlook; advanced Excel (macros, Visual Basic, pivot tables, VLOOKUP, graphs); Linux, PHP, .NET, SQL, and GUI tools.