Location: On-site (IT Park, Cebu City)

Work Level: Mid-level (Individual Contributor)

Employment Type: Full-Time

About the Role

The Accountant – Cash Application & AR Collections is a dual-function role within the Shared Services Finance team. This position is responsible for the accurate and timely posting of customer payments, purchase order management, and the active management of accounts receivable collections — ensuring healthy cash flow and minimizing delinquency risk across the organization.

This role goes beyond traditional accounting. It sits at the intersection of AR operations, collections strategy, external stakeholders’ coordination, and ERP-driven financial workflows. The ideal candidate is detail-oriented, analytical, and thrives in a high-volume, process-driven environment where accuracy and responsiveness directly impact client satisfaction and financial reporting integrity.

Cash Application & Payment Processing

• Process and post incoming customer payments (checks, ACH, wire transfers, credit cards) to appropriate accounts in the ERP system accurately and on time
• Reconcile daily cash receipts against bank statements and AR subledger
• Investigate and resolve unapplied, short-paid, or unidentified payments in coordination with collections and billing teams
• Maintain thorough documentation of payment transactions and audit trails
• Generate and distribute daily cash application reports to relevant stakeholders

AR Collections & Delinquency Management

• Support daily operations of the accounts receivable cycle, with a focus on improving the status of delinquent accounts
• Monitor accounts to identify outstanding debts and proactively contact clients regarding overdue payments
• Develop and execute action plans to recover outstanding balances and encourage timely payment
• Send monthly statements of accounts and invoices to clients
• Resolve billing disputes and customer credit issues in a timely and professional manner
• Update and maintain accurate account status records and collection activity logs
• Report regularly on collection activity and overall accounts receivable status
• Drive close cross-functional partnerships with Finance, Accounting, and Operations to resolve complex disputes, reduce A/R exposure, and continuously improve collection processes

Purchase Order (PO) Management

• Create, monitor, and manage purchase orders in the ERP system throughout their full lifecycle
• Coordinate with internal departments and vendors to ensure PO accuracy, proper approvals, and timely processing
• Match POs to invoices and receipts; escalate and resolve discrepancies
• Maintain PO records and ensure compliance with procurement policies

Reconciliation & Reporting

• Perform month-end reconciliation of accounts receivable and cash accounts
• Assist in the preparation of aging reports and cash flow schedules
• Compile and manipulate large volumes of data to produce detailed financial reports for management
• Identify trends, discrepancies, or process gaps and recommend corrective actions
• Support internal and external audit requirements by providing accurate documentation and transaction data

ERP & Systems Administration

• Maintain data integrity and accuracy within the ERP system (SAP or Microsoft Dynamics GP)
• Collaborate with IT or Systems teams on ERP updates, testing, or issue resolution related to cash, collections, and PO modules
• Continuously identify opportunities to streamline workflows through system utilization and process improvement

Education

• Bachelor's Degree in Accounting, Finance, or a related field — minimum four-year college or university (required)

Experience

• Minimum of 3–4 years of relevant accounting experience, with demonstrated exposure to cash application, AR collections, and/or accounts receivable operations
• Proven experience in cash application, purchase order management, and collections activities
• Background in a BPO, shared services, or high-volume finance operations environment is strongly preferred

Technical Skills

• Proficiency in ERP systems, particularly SAP or Microsoft Dynamics GP (required); prior SAP experience is a strong plus
• Solid working knowledge of the full accounts receivable cycle — from cash posting to collections and reconciliation
• Ability to manipulate and analyze large volumes of data and compile detailed financial reports
• Intermediate to advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, reconciliation templates)

Certifications

• CPA certification is not required but will be considered a plus

Core Competencies

• Strong analytical and problem-solving skills — able to address big-picture issues while staying detail-oriented on the specifics
• Excellent organizational skills and a self-starter attitude with the ability to work independently and across functions to meet deadlines
• High attention to detail and commitment to accuracy in a fast-paced, high-volume environment
• Strong communication skills for effective coordination with internal teams, external clients, and vendors
• Customer-centric approach to collections — firm, professional, and solution-oriented
• Proactive mindset with a continuous improvement orientation

About the company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.