Job Title: Senior Director, Workforce Management (Call Center) Reports to: Global VP – Shared Services Work Arrangement: Remote Work Schedule: PH Night Shifts   Job Summary The Senior Director, Workforce Management (WFM) serves as the global head of Workforce Management, responsible for defining and executing the enterprise-wide WFM strategy across all regions, sites, and client portfolios. This role provides executive leadership over forecasting,...

Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.

Work arrangement: Remote Work schedule: Mid/night shift Reporting to Sr. Manager, Corporate Talent Acquisition   Job Summary We are seeking an experienced Corporate Recruiter to join our in-house talent acquisition...

Location: On-site (IT Park, Cebu City) Work Level: Mid-level (Individual Contributor) Employment Type: Full-Time About the Role The Accountant – Cash Application & AR...

We are seeking a detail-oriented and analytical Accounts Payable Specialist to support the day-to-day AP operations. This role is responsible for ensuring accurate and timely processing of invoices, payments, and reconciliations, while maintaining strong vendor relationships and compliance with internal controls.

The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions and operational excellence. The ideal candidate has strong experience supporting sales campaigns, coaching agents on selling skills, and consistently meeting or exceeding targets. The Operations Supervisor reports directly to the Operations Manager.

The Operations Manager is responsible for overseeing daily operations, ensuring achievement of client and internal performance metrics, and driving overall business performance. This role manages account profitability, operational efficiency, and team development while serving as a key liaison between the organization and client stakeholders.  

The Operations Manager is responsible for overseeing the day-to-day operations of assigned accounts, ensuring delivery of client and internal performance metrics while maintaining operational efficiency and financial performance.   This role manages service delivery, staffing, productivity, and cost management while serving as a key point of contact for client stakeholders. The Operations Manager also analyzes operational data to identify improvement opportunities, develops...

End User Computing Specialist Job Summary The End User Computing Specialist, Is under general supervision of the Supervisor, IT Operations performs basic technical and administrative work in the maintenance, and the installation of new...

We are seeking a driven and results-oriented B2B Outbound Sales Agent to join our Telco sales team. In this role, you will engage with small and medium-sized businesses through outbound calls to introduce and promote innovative telecommunications solutions, including business internet, wireless, and fiber services. You will use a consultative sales approach to understand each client’s operational needs, recommend tailored solutions, and drive revenue through successful sales conversions. The ideal candidate is highly motivated, confident in handling objections, and passionate about helping businesses improve their connectivity and communication capabilities while consistently meeting sales and performance...

We are seeking a detail-oriented and motivated Tax Analyst (Transfer Pricing) to support our Tax team in ensuring effective and efficient tax compliance and execution of tax-related matters.   The successful candidate will work closely with the Corporate Transfer Pricing Manager and the local Philippines Corporate Tax Team to support transfer pricing compliance, reporting, and strategic tax initiatives within a dynamic business environment.

The Tax Manager is responsible for overseeing all aspects of the organization’s tax planning, compliance, and reporting. This role ensures adherence to tax regulations while identifying opportunities to optimize tax strategies and minimize risk. The Tax Manager works closely with finance leadership, external advisors, and cross-functional teams to support business objectives and maintain compliance with applicable laws.

Role: ANALYST II, WORKFORCE MANAGEMENT   This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements.   The Workforce Coordinator leads a team composed of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts. This role reports to—and works closely with—the Workforce Manager to ensure that both client and internal workforce requirements and deliverables are...

LEAD, PROJECT Role: LEAD, PROJECT  

TECHNICIAN, COMPUTER, END USER Role: TECHNICIAN, COMPUTER, END USER   The Technician, Computer, End User I, under general supervision of the Supervisor, IT Operations, performs basic technical and administrative work in the maintenance and installation of new and existing personal computer systems, mainly for users who are working from home. Performs level 1 triage and provides remote support for Desktop, Software, Telecom, Systems, and Networking...

COORDINATOR, MISSION Role: COORDINATOR, MISSION  

Role: TRAINER    

Role: SENIOR SPECIALIST, TALENT ACQUISITION

Role: SENIOR SPECIALIST, TALENT ACQUISITION

DESIGNER, INSTRUCTIONAL (Qnect)Role: Designer, Instructional  

Role: SENIOR SPECIALIST, TALENT ACQUISITION

ANALYST, BUSINESS Role: Analyst, Business      

Job Title: Analyst, Business, II   We are seeking a Senior Research Analyst to support the strategic growth of our client's tradeshows and events portfolio. This role will be responsible for executing research initiatives, managing data collection, and generating actionable insights that help optimize existing events and inform the launch of new events and new products.   The Senior Research Analyst will collaborate closely with cross-functional teams to ensure data-driven decisions guide event strategy, audience development, and overall business growth. This role is ideal for a detail-oriented professional who thrives on turning data into insights and enjoys working in a dynamic, fast-paced event...

Digital Marketing Services Production Specialist   Position Overview: We are looking for a proactive Digital Marketing Services Production Specialist to build and execute digital marketing campaigns across our comprehensive product portfolio. This role requires hands-on campaign management and technical execution skills.

Digital Marketing Services Production Specialist   Position Overview: We are looking for a proactive Digital Marketing Services Production Specialist to build and execute digital marketing campaigns across our comprehensive product portfolio. This role requires hands-on campaign management and technical execution skills.

Digital Marketing Services Reporting Specialist   Position Overview: We are seeking a detail-oriented Digital Marketing Services Reporting Specialist to join our fulfillment team. This role is responsible for creating comprehensive client-facing reports and conducting campaign analysis for all digital marketing campaigns on a weekly, monthly, and quarterly basis.

Job Description – Director, Operations   Department: Call Center Operations Reports To: Managing Director Employment Type: Full-Time Work location: IT Park, Cebu

ENGINEER, PROCESS OPTIMIZATION, SR. Role: Engineer, Process Optimization, Senior (POET)   GENERAL DESCRIPTION As a Sr. Engineer Process Optimization Team (POET) member at Qualfon, this...

About the Company  At Qualfon, we are focused on delivering engaging...

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

About the Company    At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.    Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our...

About the Company   At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.   Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

About the Company    At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.  Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients 

About the Company   At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

About the Company    At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.    Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients 

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

About the Company  At Qualfon, we are focused on delivering engaging...

About the Company   At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

About the Company    At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.    Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. 

About the Company    At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.    Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.