Specialist II, Workforce Management (Real Time Analyst)
Job Summary
The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and service delivery by providing timely workforce updates, monitoring agent productivity, managing schedule adherence, and coordinating with Operations and Workforce Management teams.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
21 hours ago(7/15/2026 5:02 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
The Human Resource Specialist for Labor Compliance aids with and provides HR Administrative support to the Global Person Office Leadership Team, consisting of senior leaders reporting directly to the Chief Person Officer. Duties may be clerical, administrative and project-based and include arranging meetings, handling information requests, preparing reports and correspondence, and liaising with internal and external parties. This position is often privy to confidential information and as such, requires utmost diplomacy and discretion.
Category
Human Resources
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
13 hours ago(7/15/2026 1:14 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions and operational excellence. The ideal candidate has strong experience supporting sales campaigns, coaching agents on selling skills, and consistently meeting or exceeding targets. The Operations Supervisor reports directly to the Operations Manager.
Category
Sales
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
5 days ago(7/10/2026 2:45 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
The Operations Manager is responsible for overseeing the day-to-day operations of assigned accounts, ensuring delivery of client and internal performance metrics while maintaining operational efficiency and financial performance.
This role manages service delivery, staffing, productivity, and cost management while serving as a key point of contact for client stakeholders. The Operations Manager also analyzes operational data to identify improvement opportunities, develops...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
7 days ago(7/9/2026 10:42 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Supervisor, Security Health and Safety
Position Summary
The Security Supervisor is responsible for overseeing and enforcing Qualfon's physical security standards and operational security programs to ensure the safety and protection of employees, clients, visitors, assets, facilities, and information. The role leads the daily execution of site security operations, including CCTV monitoring and retention compliance, access control management, visitor and client management, work...
SPECIALIST I, PROCUREMENTJob Summary
This position communicates with Qualfon internal stakeholders and the procurement team regarding vendor-related updates, including but not limited to:
- Terms changes
- Price changes
- Vendor contact updates
-
Category
Accounting/Finance
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 weeks ago(7/3/2026 8:32 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Role: Senior Analyst, Process Optimization Engineering Team (POET)
GENERAL DESCRIPTION
As a Senior Analyst, Process Optimization Engineering Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving.
This...
Job Title: Reporting Manager & LMS Administrator
Position Summary
The Reporting Manager & LMS Administrator is responsible for developing, maintaining, and optimizing Learning & Development (L&D) reporting solutions that provide visibility into training effectiveness, learner performance, operational readiness, and project progress. This role serves as the primary owner of L&D analytics,...
Category
Human Resources
Position Type
Full-Time
Location Type
Fully-Remote: no on-site
Posted Date
1 month ago(6/5/2026 6:27 AM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
As a Sr. Engineer Process Optimization Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving.
This role will play a key management role in gathering and analyzing data, designing and building solutions for clients. The role is expected to work on varied projects across the company and with clients leading different industries. It will contribute to the client’s business strategy, aid in the execution of the proposed strategy, become an expert in...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
Fully-Remote: no on-site
Posted Date
2 weeks ago(7/2/2026 9:28 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Job Title: Senior Manager, Business Intelligence & Insights
Focus: Data Analytics for Process Optimization & Performance Improvement
Work arrangement: Onsite (IT Park, Cebu)
Work schedule: PH night shifts
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(5/29/2026 4:15 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Main Objectives and Duties:
1. Schedule Generation and staffing analysis
• Uses workforce management software and call volume history to help manage intra-day staffing levels.
• Ensures that call center resources are scheduled and utilized to provide optimum service levels in all skill groups.
• Identifies and coordinates training needs (dates and time) for the...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(5/27/2026 7:53 AM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Job Title: Analyst I, Workforce Management (Forecasting Analyst)
Department: Workforce Management (WFM)
Employment Type: Full-Time
Job Summary
We are seeking a highly analytical and detail-oriented Forecasting Analyst to join our Workforce Management team. This role is responsible for developing accurate contact volume and staffing forecasts that support operational planning,...
Job Title: Supervisor, Health and Safety
Job Summary:
Under general supervision, this role is responsible to provide guidance to various functional
groups related to the refinement and maintenance of the Facility and Safety Management
System.
Manages and regularly updates the Life Safety Organizations, ensuring on-time training and
drive engagement....
Category
Administration
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(6/1/2026 1:03 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.
Category
Sales
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
3 months ago(4/10/2026 3:20 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Work arrangement: Remote
Work schedule: Mid/night shift
Reporting to Sr. Manager, Corporate Talent Acquisition
Job Summary
We are seeking an experienced Corporate Recruiter to join our in-house talent acquisition...
Job Description: Attendee and Exhibitor Marketing Specialist
Position: Attendee and Exhibitor Marketing Specialist
Position Overview
Emerald is seeking a dynamic and results-driven Attendee and Exhibitor Marketing Specialist to support our prestigious Connections brands. This pivotal role drives both attendee acquisition and exhibitor engagement for our leading B2B events within the action sports,...
We are seeking a highly motivated, collaborative and experienced Instructional Designer to join our team. As an Instructional Designer, you will play a crucial role in creating engaging and effective learning experiences for our internal and external stakeholders. You will collaborate with subject matter experts and clients to design and develop innovative learning materials that align with our organizational goals and objectives.
We are seeking a driven and results-oriented B2B Outbound Sales Agent to join our Telco sales team. In this role, you will engage with small and medium-sized businesses through outbound calls to introduce and promote innovative telecommunications solutions, including business internet, wireless, and fiber services. You will use a consultative sales approach to understand each client’s operational needs, recommend tailored solutions, and drive revenue through successful sales conversions. The ideal candidate is highly motivated, confident in handling objections, and passionate about helping businesses improve their connectivity and communication capabilities while consistently meeting sales and performance...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(3/9/2026 12:43 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
We are seeking a detail-oriented and motivated Tax Analyst (Transfer Pricing) to support our Tax team in ensuring effective and efficient tax compliance and execution of tax-related matters.
The successful candidate will work closely with the Corporate Transfer Pricing Manager and the local Philippines Corporate Tax Team to support transfer pricing compliance, reporting, and strategic tax initiatives within a dynamic business environment.
Category
Accounting/Finance
Position Type
Full-Time
Location Type
Fully-Remote: no on-site
Posted Date
5 months ago(2/27/2026 7:26 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Work set up: Onsite
Work location: IT Park, Cebu City
The Tax Manager is responsible for overseeing all aspects of the organization’s tax planning, compliance, and reporting. This role ensures adherence to tax regulations while identifying opportunities to optimize tax strategies and minimize risk. The Tax Manager works closely with finance leadership, external advisors, and cross-functional teams to support business objectives and maintain compliance with applicable laws.
Category
Accounting/Finance
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
3 months ago(4/6/2026 9:53 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Job Description – Director, Operations
Department: Call Center Operations
Reports To: Managing Director
Employment Type: Full-Time
Work location: IT Park, Cebu
Category
Management
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/22/2026 6:51 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/5/2026 8:51 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/3/2026 1:06 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/1/2026 10:05 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/1/2026 10:58 PM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/1/2026 10:02 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/1/2026 10:54 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/2/2026 12:11 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
6 months ago(1/1/2026 9:58 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 year ago(4/13/2025 8:44 PM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental