A WFM Business Analyst acts as a strategic bridge between stakeholders and operational teams by analyzing workforce data to guide forecasting, capacity planning, and staffing strategy. In this role, they convert complex operational data into actionable insights, identify workflow inefficiencies, and recommend data-driven solutions to support business goals. Collaborating closely with real-time analysts, schedulers, and coordinators under the direction of the WFM Manager, they ultimately drive performance improvements across the organization
Category
Customer Service/Support
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
1 week ago(10/23/2026 2:38 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Job Summary
The job position is within the department of Workforce Management. The WF Director is responsible for all the accounts support by the local WFM team in our centralized GWF facilities including Cebu and Dumaguete. The operational management of planning, scheduling and real-time management roll-up to the WF Director.
Main Objectives and Duties
WF Director ensures vital contribution in realization of production by using the right CSR (skills) at the right moment, in the right amounts, to the right costs in such a way that operations can realize and/or optimize its financial and quantitative...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
Fully-Remote: no on-site
Posted Date
2 weeks ago(10/13/2026 10:55 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
The Senior Specialist, Talent Acquisition is responsible for managing end-to-end hiring processes to meet company and client staffing requirements. This role focuses on delivering timely and cost effective hiring results while maintaining quality standards through structured recruitment processes, data-driven strategies, and continuous improvements. The position also supports onboarding readiness by ensuring all hiring targets are met efficiently.
Category
Human Resources
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
3 weeks ago(10/8/2026 12:05 PM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer experience,
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(9/30/2026 8:05 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
The Recruitment Specialist is responsible for managing end-to-end hiring processes to meet company and client staffing requirements. This role focuses on delivering timely and cost effective hiring results while maintaining quality standards through structured recruitment processes, data-driven strategies, and continuous improvements. The position also supports onboarding readiness by ensuring all hiring targets are met efficiently.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(9/29/2026 4:52 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Main Objectives and Duties
1. Reports
- Deliver hourly, daily, weekly, and month-to-date reports as required.
- Analyze forecasts and identify deviations for the previous day and current day.
- Determine root causes of misses and variances.
- Ensure report accuracy and...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(9/25/2026 12:41 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer experience,
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(9/16/2026 10:24 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements. The Workforce Supervisor is responsible for a team composed of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts. This role reports to and works in collaboration with the Workforce Manager in ensuring that the client and internal workforce requirements and deliverables are met.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(9/3/2026 9:35 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Work set-up: HYBRID
Work location: Manila/Cebu/CDO/Dumaguete
The HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems
Category
Human Resources
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
2 months ago(9/6/2026 4:07 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Workforce Management Center of Excellence (CoE) Lead
The Workforce Management (WFM) Center of Excellence Lead is responsible for establishing and governing WFM best practices, standards, and methodologies across the organization. This role serves as the central authority for WFM data governance, analytics, business insights, and continuous improvement initiatives, ensuring the accuracy, consistency, and integrity of workforce planning and operational performance data.
The WFM CoE Lead partners with Operations, Finance, Technology, and...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(9/1/2026 11:24 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Supports partnership and advocacy initiatives by assisting in stakeholder engagement, documentation, event coordination, and administrative tasks. Ensures that collaborations contribute to organizational priorities and are executed with professionalism and integrity.
Category
Human Resources
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
2 months ago(9/1/2026 10:12 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Supports compliance and government engagement activities by assisting in documentation, monitoring, and administrative tasks. Ensures timely submission of reports, permits, and recurring budget requirements to uphold compliance standards and strengthen institutional credibility.
Category
Human Resources
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
2 months ago(9/1/2026 10:11 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
The Finance Manager is the senior finance partner to CES regional and operational leadership.
The role converts financial and operational data into decisions that improve revenue quality, gross
margin, operating expense discipline, and EBIT. It leads the financial cadence for an assigned portfolio of
clients, programs, and sites, while directing the work of Operations Analysts and coordinating with
Workforce Management, Accounting, Pricing, Commercial, and other enabling teams.
The Recruitment Specialist is responsible for managing end-to-end hiring processes to meet company and client staffing requirements. This role focuses on delivering timely and cost effective hiring results while maintaining quality standards through structured recruitment processes, data-driven strategies, and continuous improvements. The position also supports onboarding readiness by ensuring all hiring targets are met efficiently.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(8/20/2026 3:23 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
This position oversees the entire security operation of the company to protect the employees and the company assets. In charge of planning, implementing, and overseeing the company's daily security operations. Communicating and collaborating with company colleagues at all levels, establishing and documenting procedures, managing projects, mentoring, and developing security staff and security guards, and taking high level of responsibility for all security aspects at the assigned site. Ensure the security of executives during site visits.
Category
Administration
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
3 months ago(7/28/2026 11:10 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
Job Title: Specialist I, Security
The Security Specialist I provides administrative and operational support to the site’s security program by performing routine security monitoring, documentation, reporting, and compliance activities. This role assists in maintaining security records, monitoring security systems, processing access requests, and supporting audits and investigations.
The position follows established security procedures, protocols, and work instructions while developing foundational knowledge in physical security, access control, CCTV operations, visitor management, and...
Category
Administration
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
3 months ago(7/28/2026 9:37 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
Job Title: Analyst I, Customer Experience - Back Office (Carrier Support Analyst)
POSITION SUMMARY
The Carrier Support Analyst plays a key role in managing, monitoring, and troubleshooting the transaction queues and platform logic within the core Provisioning Platform. This role serves as the primary operational point of contact between the organization, its internal business units, and external wireless...
Category
Information Technology
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
3 months ago(7/21/2026 11:57 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Role
We are seeking an experienced AI Solutions Lead to drive the design, implementation, and
continuous optimization of AI-powered solutions across Operations and Back Office
functions supporting a major telecommunications client.
This is a hands-on, execution-focused role. You will identify high-impact opportunities,
deploy practical AI solutions using Gemini and related technologies, and continuously
improve operational...
Category
Information Technology
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(9/3/2026 8:32 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Specialist II, Workforce Management (Real Time Analyst)
Job Summary
The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and service delivery by providing timely workforce updates, monitoring agent productivity, managing schedule adherence, and coordinating with Operations and Workforce Management teams.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(7/15/2026 9:02 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions and operational excellence. The ideal candidate has strong experience supporting sales campaigns, coaching agents on selling skills, and consistently meeting or exceeding targets. The Operations Supervisor reports directly to the Operations Manager.
Category
Sales
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(7/10/2026 6:45 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Role: Senior Analyst, Process Optimization Engineering Team (POET)
GENERAL DESCRIPTION
As a Senior Analyst, Process Optimization Engineering Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving.
This...
As a Sr. Engineer Process Optimization Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving.
This role will play a key management role in gathering and analyzing data, designing and building solutions for clients. The role is expected to work on varied projects across the company and with clients leading different industries. It will contribute to the client’s business strategy, aid in the execution of the proposed strategy, become an expert in...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
Fully-Remote: no on-site
Posted Date
4 months ago(7/3/2026 1:28 AM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Main Objectives and Duties:
1. Schedule Generation and staffing analysis
• Uses workforce management software and call volume history to help manage intra-day staffing levels.
• Ensures that call center resources are scheduled and utilized to provide optimum service levels in all skill groups.
• Identifies and coordinates training needs (dates and time) for the...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
5 months ago(5/27/2026 11:53 AM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Job Title: Analyst I, Workforce Management (Forecasting Analyst)
Department: Workforce Management (WFM)
Employment Type: Full-Time
Job Summary
We are seeking a highly analytical and detail-oriented Forecasting Analyst to join our Workforce Management team. This role is responsible for developing accurate contact volume and staffing forecasts that support operational planning,...
Job Title: Supervisor, Health and Safety
Job Summary:
Under general supervision, this role is responsible to provide guidance to various functional
groups related to the refinement and maintenance of the Facility and Safety Management
System.
Manages and regularly updates the Life Safety Organizations, ensuring on-time training and
drive engagement....
Category
Administration
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
5 months ago(6/1/2026 5:03 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
We are seeking a driven and results-oriented B2B Outbound Sales Agent to join our Telco sales team. In this role, you will engage with small and medium-sized businesses through outbound calls to introduce and promote innovative telecommunications solutions, including business internet, wireless, and fiber services. You will use a consultative sales approach to understand each client’s operational needs, recommend tailored solutions, and drive revenue through successful sales conversions. The ideal candidate is highly motivated, confident in handling objections, and passionate about helping businesses improve their connectivity and communication capabilities while consistently meeting sales and performance...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
8 months ago(3/9/2026 4:43 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
10 months ago(1/5/2026 1:51 PM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
10 months ago(1/3/2026 6:06 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
10 months ago(1/2/2026 3:05 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
10 months ago(1/2/2026 3:58 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
10 months ago(1/2/2026 3:02 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
10 months ago(1/2/2026 3:54 AM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila