Mission
As a Contact Center Supervisor at Qualfon, you lead a team of dedicated contact center associates, ensuring top performance, strong engagement, effective development, and excellent client satisfaction.
The role spans three leadership dimensions: Mentor, Manager, and Messenger, upholding the STRIDES values (Service, Teamwork, Results, Integrity, Dignity, Encouragement, Spirituality) and the four agreements: Keep Commitments, Add Value, Move Fast, Spend Wisely.
The ideal candidate will have a strong background in managing teams within a BPO/call center environment, preferably in sales and marketing functions. You will be responsible for ensuring the team meets performance targets, drives customer satisfaction, and achieves sales objectives. The operations Supervisor reports directly to the Operations Manager.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
5 days ago(4/24/2026 3:12 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
The Workforce Management Analyst II is a mid-level role within the Workforce Management (WFM) team, focused on strategic and tactical planning to ensure optimal staffing, forecasting accuracy, and operational efficiency across multiple sites and clients.
This position bridges short-term execution and long-term strategy by owning advanced forecasting, schedule optimization, capacity planning, and performance analysis. While collaborating closely with Real-Time Analysts...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
2 weeks ago(4/17/2026 2:15 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.
Category
Sales
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
3 weeks ago(4/10/2026 3:20 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
We are seeking a detail-oriented and analytical Accounts Payable Specialist to support the day-to-day AP operations. This role is responsible for ensuring accurate and timely processing of invoices, payments, and reconciliations, while maintaining strong vendor relationships and compliance with internal controls.
Category
Accounting/Finance
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
3 weeks ago(4/9/2026 12:34 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Location: On-site (IT Park, Cebu City)
Work Level: Mid-level (Individual Contributor)
Employment Type: Full-Time
About the Role
The Accountant – Cash Application & AR...
Category
Accounting/Finance
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(3/24/2026 4:48 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
We are seeking a detail-oriented and analytical Accounts Payable Specialist to support the day-to-day AP operations. This role is responsible for ensuring accurate and timely processing of invoices, payments, and reconciliations, while maintaining strong vendor relationships and compliance with internal controls.
Category
Accounting/Finance
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(3/23/2026 7:41 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions and operational excellence. The ideal candidate has strong experience supporting sales campaigns, coaching agents on selling skills, and consistently meeting or exceeding targets. The Operations Supervisor reports directly to the Operations Manager.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(3/23/2026 7:16 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
We are looking for a competent Billing Associate to undertake a variety of financial and non-financial tasks in order to help guarantee the company's revenues. You will handle the issuing of necessary paperwork.
Category
Accounting/Finance
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 month ago(3/23/2026 6:18 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Job Description: Attendee and Exhibitor Marketing Specialist
Position: Attendee and Exhibitor Marketing Specialist
Position Overview
Emerald is seeking a dynamic and results-driven Attendee and Exhibitor Marketing Specialist to support our prestigious Connections brands. This pivotal role drives both attendee acquisition and exhibitor engagement for our leading B2B events within the action sports,...
The Operations Manager is responsible for overseeing the day-to-day operations of assigned accounts, ensuring delivery of client and internal performance metrics while maintaining operational efficiency and financial performance.
This role manages service delivery, staffing, productivity, and cost management while serving as a key point of contact for client stakeholders. The Operations Manager also analyzes operational data to identify improvement opportunities, develops...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(3/10/2026 3:09 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
We are seeking a highly motivated, collaborative and experienced Instructional Designer to join our team. As an Instructional Designer, you will play a crucial role in creating engaging and effective learning experiences for our internal and external stakeholders. You will collaborate with subject matter experts and clients to design and develop innovative learning materials that align with our organizational goals and objectives.
We are seeking a driven and results-oriented B2B Outbound Sales Agent to join our Telco sales team. In this role, you will engage with small and medium-sized businesses through outbound calls to introduce and promote innovative telecommunications solutions, including business internet, wireless, and fiber services. You will use a consultative sales approach to understand each client’s operational needs, recommend tailored solutions, and drive revenue through successful sales conversions. The ideal candidate is highly motivated, confident in handling objections, and passionate about helping businesses improve their connectivity and communication capabilities while consistently meeting sales and performance...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(3/9/2026 12:43 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
The Tax Manager is responsible for overseeing all aspects of the organization’s tax planning, compliance, and reporting. This role ensures adherence to tax regulations while identifying opportunities to optimize tax strategies and minimize risk. The Tax Manager works closely with finance leadership, external advisors, and cross-functional teams to support business objectives and maintain compliance with applicable laws.
Category
Accounting/Finance
Position Type
Full-Time
Location Type
Hybrid: some on-site required
Posted Date
3 weeks ago(4/6/2026 9:53 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Role: ANALYST II, WORKFORCE MANAGEMENT
This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements.
The Workforce Coordinator leads a team composed of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts. This role reports to—and works closely with—the Workforce Manager to ensure that both client and internal workforce requirements and deliverables are...
TECHNICIAN, COMPUTER, END USER
Role: TECHNICIAN, COMPUTER, END USER
The Technician, Computer, End User I, under general supervision of the Supervisor, IT Operations, performs basic technical and administrative work in the maintenance and installation of new and existing personal computer systems, mainly for users who are working from home. Performs level 1 triage and provides remote support for Desktop, Software, Telecom, Systems, and Networking...
Category
Information Technology
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
2 months ago(2/25/2026 6:24 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
Digital Marketing Services Production Specialist
Position Overview: We are looking for a proactive Digital Marketing Services Production Specialist to build and execute digital marketing campaigns across our comprehensive product portfolio. This role requires hands-on campaign management and technical execution skills.
Category
Marketing
Position Type
Full-Time
Location Type
Fully-Remote: no on-site
Posted Date
3 months ago(1/22/2026 3:20 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Digital Marketing Services Production Specialist
Position Overview: We are looking for a proactive Digital Marketing Services Production Specialist to build and execute digital marketing campaigns across our comprehensive product portfolio. This role requires hands-on campaign management and technical execution skills.
Category
Marketing
Position Type
Full-Time
Location Type
Fully-Remote: no on-site
Posted Date
3 months ago(1/22/2026 3:16 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
Job Description – Director, Operations
Department: Call Center Operations
Reports To: Managing Director
Employment Type: Full-Time
Work location: IT Park, Cebu
Category
Management
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
3 months ago(1/22/2026 6:51 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
ENGINEER, PROCESS OPTIMIZATION, SR.
Role: Engineer, Process Optimization, Senior (POET)
GENERAL DESCRIPTION
As a Sr. Engineer Process Optimization Team (POET) member at Qualfon, this...
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/5/2026 8:51 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our...
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/3/2026 1:06 AM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/1/2026 10:05 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/1/2026 10:58 PM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/1/2026 10:02 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/1/2026 10:54 PM)
Posting Location : Address
4F Robinsons Otiz, Paz Mendoza St., Paco, Manila, Metro Manila
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/2/2026 12:11 AM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
4 months ago(1/1/2026 9:58 PM)
Posting Location : Address
1F, 5-7F, 9-12F, & 14-15F Skyrise Building. 3, IT Park, Apas, Cebu City, (Capital), Cebu
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Category
Customer Service/Support
Position Type
Full-Time
Location Type
In-Person: on-site
Posted Date
1 year ago(4/13/2025 8:44 PM)
Posting Location : Address
LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental